Frequently asked questions
It is easy to journey to Solstrand – by car, bus or boat. You can find all the information you need on our contact page.
Yes, we have free indoor and outdoor parking for all of our guests.
Yes, we have four outlets for charging electric cars. The outlets are type 2 and charge up to 7.4 kW or 32 Amps in an hour.
To charge with us, you need your own cable with contact type 2 for the charging station. It costs 200 kroner to charge the car. You order and pay in Reception and can charge for up to 5 hours. After that you must move the car to one of our free parking spaces.
Absolutely. We have two docks for larger boats. The largest dock is 45 meters long and 9 meters deep, and both docks are suitable for embarking, disembarking and welcome gatherings. If you require a docking space for the night, you must move the boat to Os Guest Harbor.
The rooms are available from 15:00 the day you arrive. On the day of your departure, you must leave the room by 12:00.
If you would like to keep the room later than 12:00, you can ask about this at Reception when you arrive. We do not always have the capacity to offer a later checkout from the room.
The office hours for bookings are:
· Monday–Saturday: 08:00–16:00
· Sunday: closed
You can book spa treatments day and night on our website.
We have different cancellation policies which vary depending on how you have booked your stay:
1. If you have booked a room through our website or elsewhere on the net, you can cancel your stay for free until 24 hours before your expected arrival.
2. If you have booked through Reception or our office, you must cancel the room 48 hours before your expected arrival.
3. If you have booked a meeting and overnight stay or several rooms for a larger group, you will find a cancellation policy in the terms and conditions which we have sent you via e-mail.
You pay in Reception when you depart. You can also choose to pay in advance when you book a room on our website
Yes, all of our guests staying with us have free access to the pools and saunas…
No, the pools and saunas are only for guests of the hotel. But if you have booked a spa treatment, a trip to the pools and saunas is also included in the package.
The pools and saunas are open every day from 07:00-22:00.
Yes, you can borrow a bathrobe from us. If you need additional bathrobes, you can rent them at Reception. It costs 60 kroner per bathrobe.
Yes, if you have booked a spa treatment, a trip to the pools and saunas is also included.
All children are welcome in the pools and saunas. The exception is Fridays and Saturdays between 18:00 and 22:00. Then the pools and saunas are reserved for guests over 18 years.
Yes, we have wireless internet throughout the entire hotel. It is free for everyone.
Yes. We have rooms which are designed for wheelchair users. The room is 33 square meters large, bathroom included. The entry door to the room is 79 centimeters wide, and the bathroom has a sliding door which is 77 centimeters wide – without a threshold. There are rails on each side of the toilet. We also have an accessible toilet at Reception.
All of our rooms have a heater with thermostat. You can control the heating yourself. We have no rooms with other types of heating/cooling systems.
No, out of consideration to guests with allergies, it is not allowed for pets to stay with us.
Of course. You will find the changing room at Reception.
Our single beds are 120 x 200 centimeters. The double beds are 180 x 200 centimeters.
You can rent a cot from us. Let us know before you come, or ask at Reception.
All guest rooms and balconies are non-smoking. Smoking is allowed outdoors in a dedicated area in the garden or at an indoor smoking pavilion by the reception.
Unfortunately not. The food service is reserved for our hotel guests and day spa guests.
In addition to breakfast and lunch, we serve a nightly three-course meal. Here you can choose between meat, fish or vegetarian options. Outside of these set services, you can order light dishes in one of our lounges.
Get in contact with us as soon as possible before you come so we can find a solution for you.
You will also be satisfied and have a pleasant dining experience. We always have alternatives to meat and fish for vegans and vegetarians.
Breakfast is served:
- Monday–Friday: 07.00–10.00
- Saturday and Sunday: 07.00–10.30
Lunch is served:
- Monday–Friday: 12.00-14.00
- Saturday and Sunday: 13.00-15.00
The dinner service has seatings between 19:00 and 20:30 every day.
The hotel bar is open:
- Monday–Thursday: 17.00–00.30
- Friday and Saturday: 17.00–01.00
- Sunday: closed